Frequently Asked Questions

How fast can I get my order?

Turnaround time can vary depending on the complexity of your order and the volume of orders being received. In most cases, orders can be completed within 3-5 business days of being received, and will usually be delivered by the orders due date, except during peak volume times.

We ask our customers to keep in mind back-to-school and graduation seasons are our peak times, where there may be thousands of print orders being requested and orders may not arrive on time. For a more in-depth overview of our turnaround times, click here.

What can I do to get my order faster?

The best way to ensure that you will receive your order in time is to order ahead of time where possible. If you need something right away, we recommend limiting the finishing and paper stock options of your order, as simpler jobs have the shortest completion time.

If you are concerned that you may not receive your order in time, you can always Request a RUSH for your order here or by contacting the printshop directly. While we can typically accommodate rush requests, we may not always be able to.

Please note: asking for your order to be expedited in the Special Instructions or Billing Instructions of your order will typically not help rush your order, as incoming orders are processed by due date and special instructions are not seen until your order is being reviewed.

What do I do if I need to change or cancel my order?

You can request changes or cancellations here or by contacting the printshop directly. If your order has already been completed, we will contact you to determine the next step regarding your order.

How large or small can my order be?

If you have a small order that is less than 50 copies (50 pages, or 25 double-sided pages), we recommend the printers available at your school. Small jobs that require a different paper stock or need finishing may still be sent.

We can also accept and process very large orders, but may contact you to verify your order or ask some additional questions.

Can I pay for my order myself?

You are allowed to pay individually for jobs that are work related, but we are no longer able to accept jobs that are not work-related, even with private payment. Sorry!

How do I re-order something I've ordered in the past?

You can re-order jobs that were previously completed by visiting the re-order page.

How can I see what's in my printshop folder?

You can see what's in your printshop folder by using the "Printshop Folders" Application within the My Bethel Application portal, or by visiting printshop.bethelsd.org. You must be on the Bethel network to view your folder. The username and password to access your folder is the same as your Bethel email username and password.

I can't find an option to order what I'm looking for

If you are unable to find the order category you're looking for, or you need additional help, you can visit the Complex Jobs & Design Help section of our website here.

How do I know what billing code to use?

The correct billing code for you should already be selected. While most users typically have 1 billing code, you may have additional billing codes, based on your school or department. If you have questions about which billing code to use, you may need to check with your building secretary or supervisor, or contact us.

Can I place an order with paper originals, or without using the online system (Printshop Pro)?

Yes, you can do this in one of two ways:

1. If you have paper originals, you can create a new order without attaching a file, then send your originals into the printshop with a copy of the job ticket for the order you created.
2. You can bring your original documents in to the print shop and fill out a manual order form.

Where can I get additional help?

Visit our new homepage for helpful links including many Job Layout & How-To Guides.

You may also find some assistance from our Youtube Channel.

Lastly, you can always contact us directly using the contact info below.

Open Monday-Friday 7:30 AM - 8:00 PM

Bethel Support Annex | 5410 184th St E Puyallup, WA 98375
bethelprintshop@bethelsd.org
Call us at: 253-800-6763