Frequently Asked Questions
How fast can I get my order?
Turnaround time can vary depending on the complexity of your order and the volume of orders being received. In most cases, orders can be completed within 3–5 business days of being received, and will be delivered by the order’s due date — except during peak volume times.
We ask our customers to keep in mind that back-to-school and graduation seasons are our peak times, where there may be thousands of print orders. During these times, orders may not arrive on time. For a more in-depth overview of our turnaround times, click here.
What can I do to get my order faster?
If you’re concerned about receiving your order on time, you can Request a RUSH or contact the printshop directly. While we usually accommodate rush requests, we may not always be able to.
Please note: Asking for a rush in the Special Instructions or Billing Instructions fields won’t help — those sections aren’t seen until your job is being reviewed.
What do I do if I need to change or cancel my order?
You can request changes or cancellations here or by contacting the printshop directly. If your order has already been completed, we’ll work with you to determine next steps.
How large or small can my order be?
If your order is fewer than 25 sheets, we recommend using your school’s printer. Smaller jobs needing special paper or finishing can still be submitted.
We can also handle very large orders but may reach out to confirm details or ask additional questions.
Can I pay for my order myself?
You may personally pay for district-related jobs. However, we can no longer accept personal payment for non-work-related jobs.
How do I re-order something I’ve ordered before?
You can re-order jobs that were previously completed by visiting the re-order page.
How can I see what’s in my printshop folder?
While all previous files are still intact, print shop folders are no longer visible. You can still re-order items with the re-order page. If you need PDF copies of previously submitted files, please contact the print shop.
I can’t find how to order something
If you can't find a category that fits your job, or need help with a complex order, visit the Complex Jobs & Design Help section of our site.
How do I know what billing code to use?
Your billing code is usually selected automatically. Most users only have one, but if you have more, contact your secretary or supervisor, or contact us.
Can I place an order without uploading a file?
Yes. If you have paper originals, create a new order without attaching a file, then send your originals to the printshop with a copy of your job ticket.
Where can I get additional help?
Visit our homepage for job layout help and how-to guides. You can also contact us directly using the information below.
Open Monday–Friday, 7:30 AM – 8:00 PM
Bethel Support Annex | 5410 184th St E, Puyallup, WA 98375
bethelprintshop@bethelsd.org
Call us at: 253-800-6763